At Ignition Point Autos, we are committed to providing quality auto parts and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Company Information
Ignition Point Autos
6309 Edgemont Dr
Bakersfield, CA 93309
United States
Phone: (213) 806-4419
Email: info@ignitionpointautos.com
Website: ignitionpointautos.com
Return Eligibility
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, the item must:
- Be unused and uninstalled.
- Be in its original condition.
- Include all original packaging, manuals, labels, and accessories.
- Be free from damage caused by misuse, improper installation, or modification.
- Include proof of purchase or your order number.
Non-Returnable Items
For safety and quality reasons, the following items cannot be returned unless they are defective or shipped in error:
- Electrical and electronic components
- Installed or used auto parts
- Custom or special-order items
- Clearance or final-sale products
- Products missing original packaging or components
- Gift cards (if applicable)
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong product
- Missing items
Please contact us within 5 business days of receiving your order. Include your order number, a description of the issue, and clear photos of the product and packaging so we can resolve the matter as quickly as possible.
Return Process
To request a return:
- Contact our customer support at info@ignitionpointautos.com.
- Include your order number and the reason for your return.
- Wait for return authorization and instructions before sending your item.
- Securely package the item to help prevent damage during return shipping.
- Ship the package to the return address provided by our customer support team.
Returns sent without prior authorization may be delayed or refused.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your financial institution.
Shipping Costs
- Original shipping charges are generally non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled and must follow the standard return process.
Exchanges
We currently do not offer direct exchanges.
If you need a different product, please return the eligible item for a refund (if approved) and place a new order.
Product Compatibility
Customers are responsible for ensuring that the selected auto parts are compatible with their vehicle before placing an order.
If you are unsure, please contact us before purchasing. Returns resulting from ordering an incompatible part may be subject to our standard return conditions.
Refund Exceptions
Refunds may be reduced or denied if:
- The item has been used or installed.
- The product is damaged due to customer handling.
- Original packaging or components are missing.
- The return request falls outside the eligible return period.
- The product is a non-returnable item listed above.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Ignition Point Autos
6309 Edgemont Dr
Bakersfield, CA 93309
United States
Phone: (213) 806-4419
Email: info@ignitionpointautos.com
Website: ignitionpointautos.com